Regardless of whether you communicate directly or via your web site - it is how you handle calls that matters.
| Seeker Call Manager | Case Studies | Pricing | Features | User Guide |
Seeker Call Manager
Seeker Call Manager provides a simple and structured way of ensuring that whenever someone makes contact with your organization, their enquiry is dealt with properly.
Regardless of whether someone contacting your organization
- is connected immediately to a human being
- has to navigate an automated call handler or
- sends an email
Someone accepts an offer to buy his house and needs to urgently instruct a solictor. They pick three at random out of a directory and call them to get a price. Here is how one of the calls might be handled with, and without, Seeker Call Manager.
| With Seeker Call Manager | The 'Traditional' Way |
| The receptionist takes the enquiry but none of the solicitors that do property conveyancing are available. She logs a call on Seeker Call Manager - entering the caller's name and contact details and selecting 'Conveyancing Enquiry' as the Category and a Priority of 'High'. Immediately Seeker emails the 3 solicitors that do property conveyancing, and their clerk, to notify them there is a new enquiry. The Priority selected - 'High' - stipulates the call should be responded to within one hour. The solicitors are all busy but the clerk is aware of the call - so she rings the caller, explains the solicitors are all still with clients and takes further details. She adds relevant details to the call so, when one of the solicitors becomes free later, they can see at a glance what is required and can immediately get back to the caller with a price. | The receptionist takes the enquiry but none of the solicitors that do property conveyancing are available. She writes a note and leaves it on the clerk's desk. The clerk is at lunch and, when she returns, glances at the note and makes a mental note to speak to one of the solicitors when they become free. The afternoon is hectic and, just before she goes home the note surfaces. Two of the solicitors have gone home so she interrupts a client meeting to give the note to the solicitor. His meeting does not finish until late so it is not until the next day that anyone rings the caller back. In the meantime they have instructed someone else. |
The 'traditional' situation described above happens in organizations everywhere - all the time. Opportunities are missed, calls are not returned, complaints are not dealt with properly, customers are left unsupported and disappointed.
Seeker Call Manager gives every organization the tools to capture every opportunity, to offer transparent and effective support - in short the tools to MANAGE how you deal with enquiries from outside your organization.
The above is a very brief summary of how our Call Manager works. To find out more you can:
- Read the User Guide to gain a complete understanding of how Seeker works
- Take a detailed look at Seeker's Features List (if you are already familiar with helpdesk software)
- Have a look at some Case Studies to review some real examples of how Seeker is used by our customers.
- Check out Pricing for Seeker Call Manager
- Request a Free Trial
- Give it a try! Log a call on our helpdesk and see how it works.
Please Note ...
- You can try any Seeker product out FREE for a month while you evaluate it
- There are no implementation delays or start-up costs