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Seeker is about making sure everyone in an organization provides the best possible support to each other.
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Case Studies
Higham Dunnett Shaw
Higham Dunnett Shaw is a leading provider of specialist outsourcing and consulting solutions to the UK life and pensions industry. With over 500 staff based in 9 offices throughout the UK, Higham have been using Seeker for over 2 years to manage the myriad requests for support generated every day.
Over 30 members of staff are designated as agents and they provide structured support for Facilities, Human Resources, IT Development, IT Support and Change Management.
To date over 14,500 calls have been handled.
National Institute of Clinical Excellence - NICE
NICE is an independent organisation responsible for providing national guidance on promoting good health and preventing and treating ill health.
With over 300 staff based throughout the UK, NICE have over 30 members of staff designated as agents who provide IT, HR and Info Services support. To date over 6,000 calls have been handled.
Rushlift Group
Rushlift are a leading provider of innovative materials handling solutions. Rushlift have over 100 staff based at 6 sites throughout the UK and have 6 agents providing IT support using Seeker. To date over 1500 calls have been handled.
Rushlift also use our Mobile Workforce Communication software - Seer. Using Seer they can manage their teams of mobile engineers far more effectively. Data passed between controllers and engineers is automatically stored in the database and is used to automate processes.
To find out more you can:
- Read the User Guide to gain a complete understanding of how Seeker works
- Take a detailed look at Seeker's Features List (if you are already familiar with helpdesk software)
- Check out Pricing for Seeker Call Manager
- Check out Pricing for Seeker Helpdesk
- Request a Free Trial
- Give it a try! Log a call on our helpdesk and see how it works.
Please Note ...
- You can try any Seeker product out FREE for a month while you evaluate it
- There are no implementation delays or start-up costs