At prophecy we know you don't need a crystal ball to predict the future. Commercial and non-commercial organizations alike face ever-increasing pressure on costs and a need to work with greater efficiency. How efficient is your organization? How well are enquiries from outside the organization dealt with? How efficiently are your staff supported? Can you SEE how well you work?
Our 'Seeker' helpdesk applications transform the way you support
- the people who work in your organization and
- the people who use your organization
Features include:
- Web based applications offering
- Immediate deployment
- No start-up costs
- Low monthly rentals
- Free one-month trial of any of our Seeker Helpdesk applications
- Scalability - applications can handle one user or thousands of users
- Internet or Intranet access - automated log-in from your Intranet available
Give me an example ...
Here's a snapshot of just one of Seeker's features. The screenshots below shows what happens when you hold your mouse over the 'traffic lights' displayed against each call. The 'traffic lights' let you see at a glance if a call has been responded to, or fixed, within the timescales you specify.
When this call was logged a high priority was selected - allowing one hour to respond to the call and two hours to fix it.
After the call has been responded to - the time that was taken is recorded and becomes part of the call history.
Of course, responding to the call may only be the first step in a number of processes that need to be taken before the call can be considered 'complete' or 'fixed'. If things are beginning to slip and the time allowed for the call to be 'fixed' is beginning to run out, the traffic lights turn amber ...
... and, if the call is not responded to, or fixed, within the allowed time, the traffic lights turn red - highlighting that action is needed.
What sort of call was that?
That call could have been logged by an employee working from home who can't access their email and wants support from the IT department. It could be a call logged by a member of a sales team who needs a quote done for a customer. It could have been logged on your web site by someone who wants more information about the services you offer. It could, quite literally, be for anything you want it to be for. Seeker is infinitely flexible - you decide what Categories and Priorities you want to 'offer' to people using the helpdesk and then allocate people within your organization to deal with each type of call. Seeker uses a Queue mechanism which lets you allocate people to specific queues - so they are only ever presented with calls they are expected to deal with.
Using Seeker allows you to SEE exactly how well you respond to the demands placed on your organization both from within and from outside the organization. It helps people to work in a more structured way and enables managers to easily allocate resources where they are needed.
How do I find out more?
- To get the complete picture in one go - download our User Guide
- See an overview of the various solutions we offer, including features, pricing and installation requirements
- Try it now! Log a call on our helpdesk and see how it could work for visitors to YOUR web site.
When you have had a look through the features and specifications of Seeker, we hope you will agree it offers an exceptional range of features that compare favourably with applications requiring massive capital investment. However, to show you how easy it is to set up and use our software, we need to demonstrate it to you. To register your interest or ask for a free trial, please click here.