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In the e-economy, you may never see your customers' faces. Pro-active, user-friendly support is essential.

Seeker Call Manager

Seer Mobile Workforce

| Seeker Helpdesk | Case Studies | Pricing | Features | User Guide |

Seeker Helpdesk

Seeker Helpdesk is used to support and manage requests for action within an organization. Let's consider some typical requests:

I need to borrow a lap top from 12.15pm today ...
Hello, We've got a new starter, Jane Wilson, she'll need ...
Hi, I seem to be having problems with my email again ...
Trying to use the printer in HR department, but receiving an error message ...
Please can Graham Smith and James Gardener have access to the ...
When I go onto the internet, at the very top of the ...

You can 'manage' requests by having emails and paper notes flying in all directions but no-one can see how well the requests are managed. As a result inefficiencies creep in. Work is not prioritised and people spend their time chasing other people instead of working. It is inefficient both for people who need support and for those who are tasked to provide it.

Now let's look at how requests for support are handled using the Seeker Helpdesk.

• A member of staff logs a call on the helpdesk and selects a suitable Category and Priority for the call
• The Category they select determines who the call will be presented to for action
• The Priority they select determines how long is allowed for the call to be responded to and fixed
• As soon as the call is logged, the agents tasked to deal with the problem are notified by email
• They use the helpdesk to respond to the call and the person who logged it can monitor the call and add further responses as necessary
• The dialogue between the person seeking support and the agent providing it is held with the call for either party to review
• Agents and managers can review all support calls and can see at a glance which calls are not being dealt with properly and take appropriate action.

The above is a very brief summary of how our helpdesk works. To find out more you can:

• Read the User Guide to gain a complete understanding of how Seeker works
• Take a detailed look at Seeker's Features List (if you are already familiar with helpdesk software)
• Have a look at some Case Studies to review some real examples of how Seeker is used by our customers.
• Check out Pricing for Seeker
• Request a Free Trial
• Give it a try! Log a call on our helpdesk and see how it works.

Please Note ...

• You can try any Seeker product out FREE for a month while you evaluate it
• There are no implementation delays or start-up costs