In the e-economy, you may never see your customers' faces. Pro-active, user-friendly support is essential.
Seeker Helpdesk
In most organizations staff costs represent the largest overhead. So it makes sense to ensure your staff work as efficiently as possible. Every day countless requests are made from one person or department to another. Seeker provides a framework that ensures that each request is dealt with effectively and transparently in accordance with pre-defined time limits. Now you can SEE how well your staff are supported. Click for more ...
Seeker Call Manager
Seeker Call Manager builds on the functionality of the Helpdesk giving you the tools to pro-actively manage calls taken from outside your organization. You can deal with areas such as Technical Support, After Sales Support, Complaints, Information Requests and anything else you can think of.
The flexibility we build in means you can decide what to use the software for. You can create your own priorities and categories, specify Service Level Agreements, and then constantly check your organization's performance in real time. Click for more ...
Seer Mobile Workforce Software
Do you have a mobile workforce? Where are they NOW!? Seer cuts your communication costs and lets you see at a glance where your mobile workers are and what they are doing. Click for more ...
Bespoke Software
The developers behind Prophecy have created bespoke software solutions for a wide variety of clients across different industries including including RAC plc, Pioneer, the Foreign & Commonwealth Office, DABs Direct (the UK's largest technology mail order company), Takeda Pharmaceuticals, Astra Zeneca and parts of the NHS. We also build feature-rich, database-driven web applications and were involved in the development of ChainManager - an application to connect property chains together.